Loryn CreditvaleYour analyst's team is here to help.
Before you write in
Many questions are already answered on the site, and checking first is usually quicker than waiting on a reply.
- Frequently asked questions. — costs, withdrawals, verification and minimum deposits.
- Your journey, guided from day one. — what happens after you sign up, step by step.
- Pricing — what is free and where a cost might appear.
What to expect when you get in touch
Which channel to use
Email suits anything with a document attached — identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, because most account questions are answered faster in two minutes of conversation than four back-and-forth messages.
Outside working hours
Messages sent in the evening or over the weekend are queued and answered first thing the next working day, in the order they arrived.
Details worth including
Your registered email address and the approximate date of whatever you are asking about are enough for us to locate your account. Never send a password, full card number or one-time code — no member of our team will ever request them.
If something looks wrong
Report it the same day. Anything involving a payment you do not recognise is escalated immediately rather than joining the normal queue.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support — [email protected] | Account questions, verification, withdrawals | We typically reply within one business day. |
| Callback request | Anything easier explained over a call | Support hours: Mon–Fri, 9:00–18:00 |
| Abuse report — /report-abuse | Impersonation, brand misuse, suspicious messages | Reviewed on receipt |